Here are some words and expressions that appear in the video:
legitimate (adjective): appropriate, sensible, or fair
– The student had a legitimate reason for being late for class. In this case, the bus he was riding was in an accident.
stay on top of (verb phrase): stay or remain in control of
– It is sometimes difficult to stay on top of your homework when taking many classes.
interfere (verb): prevent something from happening, get in the way of
– Poor study habits can interfere with progress in the classroom.
have access to (verb phrase): to be able to use
– Students have access to free Wi-Fi throughout campus.
empathetic (adjective): having the ability to understand how others feel
– The teacher is really empathetic toward her students because she has had similar life experiences.