Audio/Video Help

 

"Randall. The audio doesn't work!"

"Randall. I can't access your site."

Common Issues

This is a common comment that I receive, and I certainly want to make sure things are working for you. Over the past 20 years of running this site, the most common issue in about 95% of cases is something happening between you and my server, and not a problem with the Web site itself. In other words, there may be a poor connection issue a thousand miles away from my server that I don't have any control over from my end. You just might have to wait for a better connection, which could be in five seconds or in a few hours.

At other times, it might be your own device that for some reason doesn't play the audio in the moment. If you try my site on a different device at a different location, you can quickly discover if your computer or portable device  is the issue. Unfortunately, I can't troubleshoot such problems.

This said, there are certainly times with I have linked the wrong audio file to a particular listening activity, and that is something I can fix quite easily. By all means, let me know. I want to make sure that using my site is a positive experience. Finally, there have been times in the past 20 years when my server has been down for a short period of time, and I try to fix these issues quickly. 

Your Computer or Network is Blocked

There are rare cases in which your computer or network may have been inadvertently blocked, limiting access to my Web sites. For example, you might be able to view my Web site one your wired network, but you only see a Forbidden Access message on a wireless connection. Another example, is that you can see it one day, but another day you just get an error message. (This is very different in the case where you can see the site just fine, but an audio file won't play.)

There can be a variety of reasons why this might occur, and some times, this can result were security measures on my site or server might be trying to prevent unauthorized or suspicious activity. If you feel you might have been inadvertently blocked, my apologies. I may need your iP address to determine this. Contact me for details. Again, if you can see the Web site, but you can't hear the audio files, then this is a separate issue.

Media Files

The media files for this site have been prepared in MP3 and MP4 formats, and they do not require an external software to play them. In other words, they play right inside your computer or mobile browser. If you encounter a problem, please try to play the media files on one or two different computers or portable devices such as a smartphone before you report an issue. In most cases, the problem is often on a local device or network. If the file below plays on at least one of your devices, then everything should be working on your computer or device.

Downloading the files is not permitted, but I have created the site so that they should work on many computers and locations around the world.

Sample

Listen to this conversation to check audio: