General Listening Quiz

“Roadside Assistance”

Level: Topic: Speakers: Length:
intermediate roadside assistance two men 01:08

Pre-Listening Exercise

Have you ever needed roadside assistance? What kinds of situations do you think of when you hear the words “emergency call”? What emergency or survival supplies (including 72-hour kits) might be useful in such situations? Write down three ideas and discuss them with a partner.


get back on one’s feet” = recover physically, emotionally, or financially
He lost everything in the accident, but he’s slowly getting back on his feet.”

hit the ceiling” = get very angry
My dad hit the ceiling when he found out I wrecked the car.”

Listening Exercise

A. Listen to the recording and answer the questions.

The man who is calling is _____.

Taxi Driver: Calm down! My car is stalled on the freeway, I have a lady passenger, and she's going into labor.

What is the problem with the woman with him?

. . . and she's going into labor.

Right now, the man is _____.

Taxi Driver: Calm down! My car is stalled on the freeway.

What's the man's name?

Operator:Okay. What's your name sir and your passenger's? Taxi Driver: It's ... it's Bob, and I have no idea about the woman.

The operator tells the man to ____.

Operator: Yes, uh, keep her calm and warm.

Vocabulary Practice

Do the vocabulary quizzes with the words from the conversation for more practice:

Post-Listening Exercise

How would you have reacted if you had been another passenger in the car? What would you have done to help in this situation? Role play the following situation with a partner. One of you play the part of the 911 operator and the other the caller. Add additional information as needed:


You are walking home when you see a house on fire. A woman runs from the house screaming that her 1-year old son is still inside. Several people has suffered minor burns while escaping from the fire. Add additional information as needed.

911 Operator:

You receive an emergency call from someone reporting a fire. Ask questions about the location of the fire, its cause if known, number of injuries, etc.

Online Investigation

Use the Internet to search for two different companies that provide roadside assistance in your area:

  1. What are the names of these companies?
  2. What services do they provide (e.g., towing, jumping a battery, changing a tire, etc.)?
  3. How much do these services cost?