General Listening Quiz

“Hotel Check-In”

Level: Topic: Speakers: Length:
difficult hotel reservations two men 01:50

Pre-Listening Exercise

Most people look for budget or cheap hotels when they go on vacation, but no matter whether you stay in a cheap hotel or a luxurious one, you can encounter problems when making hotel reservations. Write a list all of the possible problems that could occur with hotel reservations (e.g., the receptionist who took your reservation misunderstood the date you were scheduled to arrive). Talk with a partner and discuss these.


eleventh hour” = until the last minute
Don’t wait until the eleventh hour to make a hotel reservation.”

tighten your belt” = live on less money
We need tighten our belt and reserve a cheap hotel.”

Listening Exercise

A. Listen to the recording and answer the questions.

The man's name is ______ Nelson.

Guest: It's Nelson. Charles Nelson. Hotel Clerk: Okay. Mr. Nelson. That's a room for five, and . . .

The first problem with the reservation is that ______.

Guest: Ah. There's the problem. My name is Charles Nelson, not Charles C. Nelson. [Uhh] You must have two guests under the name.

Mr. Nelson made a hotel reservation for the _____.

Hotel Clerk: Charles Nelson. A room for one for the 19th . . . Guest: Wait, wait! It was for tonight. Not tomorrow night.

A ______ in the city is making it impossible to get another room.

Hotel Clerk: Hum. Hum. I don't think we have any rooms for tonight. There's a convention going on in town, and uh, let's see. Yeah, no rooms.

The hotel is ready to give Mr. Nelson a _____ discount after he complains.

Hotel Clerk: Wait, wait, wait Mr. Nelson. I think I can give you an additional 15 percent discount and I'll throw in a free room for the next time you visit us. (So this is 10% plus the 15% discount.)

Free breakfast is available on ______.

Guest: Hey. Isn't the breakfast free anyway? Hotel Clerk: Well, only on weekends.

Post-Listening Exercise

Summarize the problems that the guest encountered on his visit to the hotel in the conversation. Was each problem resolved to his satisfaction? What would you have done if you had been in his shoes? Discuss your feelings.

Online Investigation

Imagine that you want to make hotel reservations for your dream vacation in another country, but you are looking for very cozy, traditional accommodations instead of a big-chain hotel. Select a city and then find two places that you are within your budget, but also will give you a taste of the local culture. Compare the prices and amenities of each place.