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HELP

Any problems you might experience with this presentation would probably deal with the version of the RealPlayer you are using. Here are some tips:

1. Sound Capabilities: First check to see if your computer supports sound with a sound card. Macintosh computers have built-in sound capabilities; some older PCs do not have the needed sound card. After you download the RealPlayer, try listening to one of the RealMedia files that come with the player (File --> Open File). The files will either end in .ra, rm, or .smi. You can also try my Test Message by clicking HERE. If you hear the audio message, you are ready to go.

2. Player Version: Be sure to use the newest version of the RealPlayer G2. Unfortunately, the audio files will not work with other earlier versions at this time.

3. Connnection: Set your player to buffer the entire audio clip up to available memory if the player stops or pauses (options --> preferences --> connection). This problem often occurs when the packets of sound being transmitted are delayed or lost particularly at peak times of day when many people are on the Internet.

4. Computer Cache Settings: Clear your computer's cache. The cache stores Internet files temporarily so your browser doesn't have to reload them each time; however, it can diminish system performance, especially when dealing with audio and video files, and embedded players like I have created at my site. Do the following to clear your cache:

Netscape Navigator 3.0+:

  1. Go to "Options" in the menu bar at the top of your browser
  2. Choose "Network Preferences"
  3. Select the "Cache" tab
  4. Click on the "Clear Memory Cache Now" button
  5. Reload your browser

Netscape Navigator 4.0+:

  1. Go to "Edit" in the menu bar at the top of your browser
  2. Choose "Preferences"
  3. Click "Advanced" in the left column
  4. Select "Cache" under Advanced
  5. Click "Clear Memory Cache" and "Clear Disk Cache"
  6. Select the "OK" button.
  7. Reload your browser

Microsoft Internet Explorer 4+:

  1. Go to "View" in the menu bar at the top of your browser
  2. Select "Internet Options"
  3. Click on the "Delete Files" button for the "Temporary Internet Files" box
  4. Click OK
  5. Refresh your browser
5. Embedded Player: Switch to the non-embedded player version if your browser quits. When I speak of the embedded player, I am referring to the RealPlayer window and controls that appear within the browser window, rather than the Player opening as a separate application (non-embedded). Browser problems may be true for Mac users because of some instability with the RealPlayer plug-in.

6. Other Problems: Visit RealNetworks Technical Support pages for other answers to your questions.