Explanation of Answers1. What is the first problem with the man's reservation?
A. The hotel confused him with another guest.
Correct Answer (A). The guest's name is Charles Nelson, but the hotel clerk mistakes him for another guest, Charles C. Nelson.
2. For what day did Mr. Nelson make a hotel reservation?
A. the eighteenth
Correct Answer (A). Here's the conversation:
3. What is taking place in the city that makes getting another room almost impossible?
A. a marathon
Correct Answer (C). The sales clerk mentions that their rooms are full because of a convention (or conference) going on in town. Of course, we do not know what the convention is all about, but the other events mentioned would probably not take place at a convention center.
4. How much is the initial discount on the honeymoon suite after Mr. Nelson complains about the hotel service?
A. $10 B. $15 C. $20 D. $25
Correct Answer (D). Ten percent of the room's rate, $250, would be $25.
5. How does Mr. Nelson respond when the hotel clerk offers to provide him with a free room on his next visit?
A. He thinks it will take a long time for him to receive the free coupon for the room.
Correct Answer (D). Mr. Nelson says: "It will be a long time." In other words, we could infer from the sentence and from his voice that he has no plans or interest in staying again at the hotel because of his experience there.